Payment Policy

Last Updated: 24 Feb, 2025

At Tool Universe, we strive to provide a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, security measures, and important terms regarding transactions on our website https://tooluniverse.co.uk/.

1. Accepted Payment Methods

We accept the following secure payment methods:

Credit/Debit Cards
Apple Pay
Google Pay
Other digital payment gateways (if applicable)

All payments must be made in GBP (£ – British Pounds Sterling).

2. Payment Processing

Payments are charged at the time of order placement.
Once the payment is successfully processed, you will receive an order confirmation email with details of your purchase.
If a payment fails or is declined, your order will not be processed, and you may need to try another payment method.

3. Secure Transactions

We use SSL encryption and other advanced security protocols to ensure that all transactions on our website are safe and secure.

We do not store your payment details on our servers.
All transactions are processed through PCI-compliant third-party payment gateways.

4. Pricing & Currency

All prices displayed on our website are in GBP (£).
We reserve the right to change prices at any time without prior notice.
If a pricing error is identified after you have placed an order, we will contact you to inform you of the error and provide options to proceed.

5. Taxes & Additional Charges

All applicable taxes (such as VAT) are included in the final price at checkout.
If additional fees apply (e.g., delivery charges), they will be clearly displayed before payment.

6. Refunds & Chargebacks

If you qualify for a refund, the amount will be credited to your original payment method within 5-10 business days after approval.
Chargebacks due to unauthorized transactions should be reported to our support team immediately. Fraudulent chargebacks may result in a ban from future purchases.

7. Failed & Declined Payments

If your payment is declined, check your card details, ensure you have sufficient funds, or try an alternative payment method.
If issues persist, please contact your bank or payment provider.

8. Fraud Prevention & Verification

For security reasons, we may conduct random verification checks on certain transactions.
If additional information is required to verify your purchase, we will contact you via email or phone.
Orders suspected of fraud may be delayed or cancelled.

9. Subscription & Recurring Payments (If Applicable)

If our website offers subscription-based products/services, customers will be billed automatically based on the agreed billing cycle.
You may cancel or modify your subscription at any time before the next billing date.

10. Contact Us

If you have any questions or concerns regarding payments, please contact our support team:
📧 Email: support@tooluniverse.co.uk

STORE INFORMATION

Company Name: ToolUniverse
Customer Service Hours: Monday to Friday (8:00 AM to 4:00 PM)
Mail: support@tooluniverse.co.uk
Address: 90 Bradshawgate, Bolton BL1 1QQ, UK