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FAQ’s

1. What products do you offer?

We specialize in providing high-quality tools and hardware for professionals and DIY enthusiasts. Our range includes hand tools, power tools, accessories, and more.

2. Do you ship outside the UK?

No, we currently only ship within the Mainland UK. We do not offer international shipping or delivery to Northern Ireland, Scottish Highlands, or the Channel Islands.

3. How long does order processing take?

Orders are processed within 1-3 business days, and our cutoff time is 4 PM (UK Time). Orders placed after this time will be processed the next business day.

4. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.

5. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and with proof of purchase. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. How do I request a refund?

To request a refund, please contact our support team at support@tooluniverse.co.uk with your order details. Refunds are processed within 5-10 business days after we receive and inspect the returned item.

7. What payment methods do you accept?

We accept credit/debit cards, Google pay, Apple Pay and other secure online payment methods. All transactions are encrypted for security.

8. Can I cancel my order?

Orders can only be cancelled before they are shipped. If your order has already been dispatched, you will need to follow the return process instead.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact our support team immediately at support@tooluniverse.co.uk with photos of the issue. We will arrange a replacement or refund.

10. How can I contact customer support?

You can reach our customer support team via:
📧 Email: support@tooluniverse.co.uk

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