Refund & Return Policy

Last Updated: 23 Feb,2025

At Tool Universe, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a 30-days return and refund policy. Please read our policy carefully to ensure a smooth return and refund process.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with all accessories and manuals included.
• The item must be in the same condition as when you received it.
• Proof of purchase (receipt or order confirmation) is required to process your return.
• Certain items, such as perishable goods, personalized items, gift cards, and final sale items, are not eligible for return.

2. How to Initiate a Return

• Contact our customer support team at support@tooluniverse.co.uk with your order details and reason for return.
• Once your request is approved, we will provide you with a return authorization number (RAN) and instructions on how to ship the item back.
• We recommend using a trackable shipping service to ensure safe delivery for return.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• If you haven’t received your refund after 10 business days, please contact your bank or payment provider, as processing times may vary.

4. Exchanges

• If you receive a defective or incorrect item, we will offer an exchange at no additional cost.
• To initiate an exchange, follow the return process and indicate that you want an exchange instead of a refund.
• If the requested replacement item is out of stock, you may choose a refund or store credit.

5. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Gift cards
• Perishable goods
• Clearance or final sale items
• Items that show signs of wear, use, or damage caused by the customer

6. Late or Missing Refunds

• If your refund is delayed, please check with your bank or payment provider first.
• If you still have not received your refund after 10 business days, contact us at support@tooluniverse.co.uk.

7. Contact Us

For any questions or concerns regarding our Refund & Return Policy, please contact our support team at:
📧 Email: support@tooluniverse.co.uk

We appreciate your trust in Tool Universe and strive to provide a hassle-free shopping experience!

STORE INFORMATION

• Company Name: ToolUniverse
• Customer Service Hours: Monday to Friday (8:00 AM to 4:00 PM)
• Mail: support@tooluniverse.co.uk
• Address: 90 Bradshawgate, Bolton BL1 1QQ, UK