Shipping Policy

Last Updated: 23 Feb,2025

At Tool Universe, we are committed to delivering your orders in a timely manner. Please read our shipping policy carefully for details on processing, handling, and delivery.

1. Shipping Locations

We currently ship only within Mainland UK.
Unfortunately, we do not offer shipping to Northern Ireland, Scottish Highlands, Channel Islands, or international destinations at this time.

2. Order Processing Time

Orders are processed within 1-3 business days (excluding weekends and public holidays).
Our daily order cutoff time is 4 PM (UK Time). Orders placed after this time will be processed the next business day.

3. Handling Time

After processing, orders are packed and dispatched within 1-2 business days.
Total handling and processing time typically falls between 2-5 business days before dispatch.

4. Delivery Time & Carriers

We partner with reliable couriers to ensure safe and timely deliveries.
Estimated delivery times are as follows:
- Standard Shipping: 3-5 business days after dispatch.
- Express Shipping: 1-2 business days after dispatch (if available).
Delivery times may be affected by unforeseen factors such as weather conditions, courier delays, or peak seasons.

5. Shipping Costs

Free shipping is available on all orders.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.
If you do not receive tracking details within the estimated processing time, please contact us.

7. Missing or Delayed Shipments

If your order has not arrived within the expected timeframe, please check the tracking information provided.
For lost or delayed shipments, contact our support team at support@tooluniverse.co.uk for assistance.

8. Contact Us

For any shipping-related inquiries, reach out to us at:
📧 Email: support@tooluniverse.co.uk

Thank you for shopping with Tool Universe! We appreciate your trust and aim to provide a seamless delivery experience.

STORE INFORMATION

Company Name: ToolUniverse
Customer Service Hours: Monday to Friday (8:00 AM to 4:00 PM)
Mail: support@tooluniverse.co.uk
Address: 90 Bradshawgate, Bolton BL1 1QQ, UK