Privacy Policy

Last Updated: 22 Feb, 2025

At Tool Universe, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://tooluniverse.co.uk/ and use our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide you with the best shopping experience:

1.1 Personal Information

Name, email address, phone number, and billing/shipping address when you place an order.
Payment details (processed securely through third-party payment gateways; we do not store your card details).
Account login credentials if you create an account on our website.

1.2 Non-Personal Information

IP address, browser type, device information, and browsing behaviour through cookies and analytics tools.
Information about your interactions with our website, such as pages visited and time spent.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders, including shipping and customer support.
To communicate order updates, promotions, and important service notifications.
To improve our website functionality, user experience, and customer service.
To comply with legal requirements and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with third parties in the following cases:

Payment Processors: To process secure transactions.
Shipping Partners: To fulfil and deliver your orders.
Service Providers: For analytics, email marketing, and website functionality.
Legal Compliance: If required by law or to protect our rights and prevent fraud.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for website functionality.
Analytical Cookies: To analyze user behaviour and improve services.
Marketing Cookies: For personalized ads and promotions.

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without them.

5. Data Security

We implement strict security measures to protect your data, including encryption, secure servers, and regular security updates. While we take reasonable precautions, no online transmission is 100% secure.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request a copy of the data we store about you.

To exercise these rights, contact us at support@tooluniverse.co.uk.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, so we recommend reviewing their policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website signifies your acceptance of any updates.

STORE INFORMATION

Company Name: ToolUniverse
Customer Service Hours: Monday to Friday (8:00 AM to 4:00 PM)
Mail: support@tooluniverse.co.uk
Address: 90 Bradshawgate, Bolton BL1 1QQ, UK